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Financial Services Guide & Code of Practice

The Central Insurance Brokers Financial Services Guide

Before you make any decisions about insurance cover, it is vitally important that you read the Product Disclosure Statement specific to each policy (where applicable), and that you read and understand the Financial Services Guide (FSG) relating to Central Insurance Brokers. Please click here for a downloadable copy of the current Central Insurance Brokers Financial Services Guide.

Code of Practice

We at Central Insurance Brokers embrace the General Insurance Brokers Code of Practice.
The Insurance Brokers Code of Practice is intended to promote good relations between insurance brokers, policyholders and others in the insurance industry, as well as efficiency in transactions by laying out standards of good practice and levels of service that are expected of brokers.

Developed by the National Insurance Brokers Association (NIBA) as part of a national self-regulatory scheme, the Code:
Applies principally to general insurance and life risk insurance, and to a lesser extent associated services such as risk management, arrangement of premium funding, inspection and valuation;
Requires brokers to establish an internal dispute resolution process;
Sets out standards for brokers to follow when dealing with clients, including requirements to inform clients of remuneration arrangements and any conflict of interest.
The scheme is administered by Financial Ombudsman Service (FOS). If you consider there has been a breach of the Code, you may wish to contact the FOS to lodge a complaint. To contact FOS call 1300 780 808 or email info@fos.org.au